All Pass Driving Instructors /Trainers are self employed and the contract for tuition is made between the instructor and the pupil. The driving lesson will start and finish at the pupil’s pick up address unless agreed beforehand. All matters relating to the timing, location, duration of individual lessons should be subject to an agreement between the instructor and the pupil. The instructor will try wherever possible, to give a set date and time for your lesson each week , however on occasion this may change due to unforeseen circumstances. It is the responsibility of the instructor to arrive at the agreed time, however this can depend on traffic etc.
All lesson rates and opening offers are as set out on the web-site. and will be offered and respected. Payment for a lesson should be made prior to the start of a lesson. The first payment for the first lesson is recommended and encouraged online to Pass Driving School via the website; these are all card payments via Worldpay and are secure. Vouchers purchased prior are a pre payment for lessons . Once the student has met with the instructor the following payments can be paid direct to the instructor via a direct business bank transfer, if the student is happy to do so and the instructor is happy to offer, (card payments are taken by some instructors but not all) .Cash is only an option in rare circumstances. All payments are recorded on the student appointment/record/progress card to provide transparency in the event of a query regarding lessons or payments.
The instructors will keep their own supporting record of all for their own reference.
Pass Driving School will not be held liable for any refunds or disputes to money paid direct to instructors. This is the responsibility of the instructor. Pass Driving School accepts no responsibility for any monies paid in advance to an instructor for driving lessons.
If the Pupil or instructor wish to cancel or change the length of a lesson (eg 2hrs down to 1hr) 24hrs notice must be given, this does not include Sundays and public holidays. If the notice period is not given then the lesson will still be charged.
All cancellations and changes must be communicated between the pupil and the instructor or vice versa. All block bookings have a discount included and all refunds will be at the discretion of the instructor. If a deal is terminated by the pupil before completion of the block booking, then the lessons completed by the pupil would be charged at the full hourly rate and any refund is applied at the remaining amount (unless the instructor has not fulfilled the side of the contact for block lessons paid for). In the event of a block booking purchased, started, but not completed within 6 months (and unless contact between instructor and student agreed to delay ), no refunds from the block will be given.
If a pupil begins lessons with a pre booked driving test , the use of the instructor’s car will be at their discretion. The instructors reserve the right to withdraw the use of their vehicle, if in their professional opinion, the pupil is below test standard, or unsafe. For regular students 3 clear working days notice will be given prior to the test date ( to allow time for the test to be changed or cancelled without losing the test fee). In the event of last minute students with tests the same applies , the test can only take place if the instructor is happy that the student is safe and test ready. Pass Driving School cannot be held responsible for lesson cancellations due to mechanical breakdown, but will endeavour to find a replacement vehicle as soon as possible.
On the first lesson the pupil must produce a valid driving licence. When booking lessons the pupil should disclose physical or neuro -disabilities which could effect their ability to learn or drive. The pupil is required to read a standard number plate at a distance 20.5metres (67feet). The pupil must declare he/ she is not excluded from driving due to any court judgement.
Mobile phones are to be turned off or on silent as not to become a distraction. It is an offence to use a mobile phone whilst driving, receiving a lesson or instructing a pupil. Pupils need to be aware it is also illegal to drive whilst under the influence of alcohol or drugs. If the pupil attempts to take a lesson under these conditions then the instructor has the right to stop the lesson and the full lesson time will be charged.
All Pass instructors must supply the pupil with a Progress record & appointment card on the first lesson, this must be updated at the end of every lesson, and be given to the pupil to retain and produce at the beginning of every lesson. This is a record of the student weekly progress and lessons booked, including any monies paid direct to an instructor. It is also a receipt of payments made and provides transparency between instructor and student. If this is not being carried out by your instructor please contact the office on 0800 612 65 47, as this is a requirement based on the legal ADI Code of Practice and also a Pass requirement.
If you have a complaint that cannot be dealt with directly through your Pass instructor, then please contact Pass (0800 612 65 47) and your complaint will be dealt with in the strictest confidence within 48hours.
Pass driving instructors will abide by an equal opportunity policy and will not discriminate against Race, Colour, Creed, or Sexual Orientation.
All Pass driving instructors will abide by the DVSA -ADI code of practice dated 17th February 2017 and be professional at all times.